Tasheel is an online system backed by the UAE government, specifically under the Ministry of Human Resources and Emiratisation (MOHRE), designed to streamline labour-related processes. In a country where expatriates make up a significant portion of the workforce, Tasheel simplifies the administrative tasks for both employers and employees, ensuring compliance with labour laws and enhancing process efficiency.
The platform offers a wide range of services, from employment visa processing to labour contract creation, all aimed at reducing paperwork and saving time. With numerous service centres across Dubai and advanced technological integration, Tasheel effectively manages employment matters, providing a seamless experience for residents and businesses alike.
Introduction to Tasheel Services
Who Are Tasheel?
Tasheel is an online system backed by the government in the United Arab Emirates (UAE). It’s a trademark of the MOHRE and was designed to streamline labour-related processes in the UAE.
In a country where approximately 80% of the population are expatriates attracted by tax-free wages and a wealth of job opportunities, the diversity and ever-increasing numbers of the workforce necessitated a comprehensive platform to manage all aspects of employment. This led to the creation of Tasheel.
The Role of Tasheel in Dubai
Tasheel plays a vital role in Dubai and the wider UAE. It simplifies labour-related processes for both employers and employees. The system encourages a paperless environment, allowing for online payments and transactions with the MOHRE. This increases process efficiency and output volumes.
As an employer, you can submit documentation and payments online, eliminating the need for physical filing. For employees, Tasheel ensures that all labour laws are upheld. It deals with disputes, complaints of rights violations, and other discrepancies that may arise.
To further facilitate this, the MOHRE has partnered with the private sector. Tasheel service centres are available across the UAE. These centres operate under ministry supervision. They provide hands-on customer service to employers and employees, and offer counsel and dispute resolution for labour-related matters.
Services Offered
Tasheel offers a wide range of services online and through its service centres. These services, numbering over 15, are broadly divided into System Services and Transactions. System Services encompass form filling, application submission, registrations, report compilation and printing, and making payments.
For instance, the New Labour Card and Mission Labour Card Application service allows for the first-time application for a Labour Card and modifications to an existing card. The system also enables sponsored relatives to submit the sponsor’s no-objection certificate when applying for a work permit. Companies can also renew their Company Trade Licence.
The system allows for the amendment of information on work permits, including name, passport number, and nationality. Additionally, it enables the preparation of transaction batches, viewing of past transactions, and printing and reprinting if necessary.
Tasheel provides direct access to government services, eliminating the need for third-party involvement. Most employment matters are handled by highly experienced government service specialists, ensuring that services are tailored to individual requirements, saving time, effort, and money. You can easily track the progress of transactions or processes at any given time.
Key Functions of Tasheel
Processing Employment Visas and Related Permits
Tasheel plays a crucial role in handling employment visas and related permits. Managed by MOHRE, it assists employers in obtaining work permits for their foreign staff, ensuring legal employment for non-UAE nationals.
Document Submission and Collection
Beyond work permits and labour cards, Tasheel centres manage document submission and collection. They offer services such as document attestation, medical fitness tests, and visa services designed for efficiency and convenience.
Facilitating Labour Contract Creation
Tasheel is instrumental in creating and attesting labour contracts, ensuring they meet UAE labour laws. The system covers a wide range of services, including issuing, modifying, and reporting lost labour cards and transferring sponsorship.
Payment of Government Fees
Tasheel simplifies the payment of government fees related to labour and employment. Its facilities allow you to handle fees for visas and work permits. The system also assists with cancelling work visas and issuing temporary work permits for short-term employment for up to six months.
How Tasheel Benefits Businesses in Dubai
Streamlining Administrative Procedures
Tasheel simplifies administrative procedures for businesses. It focuses on labour-related services, aiding employers, employees, and government agencies in managing documents and applications.
Tasheel offers services like issuing and renewing work permits and handling labour disputes. By delegating Ministry of Labour (MOL) tasks to Tasheel, businesses save time otherwise spent on bureaucratic processes.
This allows companies to concentrate on core activities, enhancing productivity and market competitiveness.
Enhancing Compliance with Labour Laws
Tasheel ensures compliance with UAE labour laws by providing expert guidance and reducing errors in MOL transactions that could lead to delays or fines.
It offers transparent processes, aiding in quota applications, modifications, and renewals for hiring foreign workers.
Tasheel allows businesses to check their status and that of their employees in the MOHRE system, ensuring all records are current and compliant.
Reducing Processing Times for Documentation
Tasheel efficiently handles labour-related transactions, minimising physical paperwork. Many services are accessible online via the MOHRE website, offering enhanced convenience.
This efficiency benefits businesses and attracts foreign investments by expediting business setups, licence renewals, and permit processes.
Providing Support and Advice on Employment Matters
Tasheel offers extensive support and advice on employment matters, with over 15 government services related to labour. The system provides various reports to help manage employment information, such as employee lists and expired labour card lists.
This enables businesses to track transaction progress and stay informed. Accessing Tasheel services is easy, with trained staff available at centres throughout Dubai. Tasheel’s impact on society includes reducing processing times, eliminating bureaucracy, and increasing transparency.
Tasheel’s Technological Infrastructure
Use of Advanced IT Solutions for Service Management
Tasheel has revolutionised public service delivery by leveraging cutting-edge IT solutions. The platform’s success lies in its ability to centralise and digitise numerous services, transforming traditional bureaucratic systems into user-friendly digital services.
This shift allows tasks to be completed online, eliminating the need for physical visits to government offices and enhancing overall efficiency.
Integration with Government Portals
Tasheel’s integration with various government portals underscores its commitment to efficiency and transparency. This integration enables access to essential services from any location at any time, making it a comprehensive hub for government-related transactions.
The collaboration with multiple government agencies exemplifies a model of effective service delivery to citizens and residents.
Data Security Measures in Place
Data security and privacy are paramount in the digital era. Tasheel has implemented robust security measures to protect user information, prevent potential breaches, and ensure confidence in the platform’s use.
As technology advances, Tasheel is expected to enhance these security protocols further to maintain its commitment to safeguarding user data.
Accessibility and User Interface
Tasheel centres are strategically located to serve the public effectively. The platform’s user-friendly interface caters to tech-savvy individuals and those less familiar with technology, ensuring a seamless user experience. Additionally, services are offered in multiple languages, promoting inclusivity and accessibility for non-native English speakers.
This focus on user experience aligns with Tasheel’s mission to streamline administrative processes and improve government efficiency.
Accessing Tasheel Services
Locations and Accessibility in Dubai
Tasheel has established numerous centres across Dubai, providing a comprehensive solution for labour-related services. With more than 12 centres throughout the UAE, it simplifies access for both employers and employees. These centres are open six days a week, from Saturday to Thursday, from 08:00 am to 08:00 pm. Major centres in Dubai include Tasheel Muraqqabat and Tasheel Business Bay. Other popular offices are located in Deira, Oud Metha, and the Al Qusais Industrial Area.
Some centres also offer services from other government entities, such as Emirates ID and medical fitness applications, enhancing their utility.
Online Services and e-Government Integration
In addition to physical locations, Tasheel offers an online portal via the MOHRE website. This platform allows users to handle many services remotely, aligning with the broader e-government initiative to streamline processes.
The online portal provides a convenient way to manage labour-related tasks, from applying for work permits to checking the status of company records.
Customer Support and Assistance
Tasheel centres are staffed with professionals ready to assist with various services, including issuing and renewing work permits and submitting employment contracts. They also handle labour disputes and the cancellation of work permits when an employee leaves a company.
Additionally, the centres help businesses manage quotas for hiring foreign workers, ensuring clear and transparent processes for compliance with UAE labour laws.
Embracing Tasheel for Streamlined Labour Processes
To wrap up, Tasheel serves as a remarkable development in the UAE’s labour landscape. Its online and in-person services offer a comprehensive solution for all labour-related procedures, effectively reducing paperwork and increasing efficiency. Businesses flourish under the streamlined administrative practices provided by Tasheel, enhancing compliance with local labour laws and reducing processing times.
Tasheel centres, with their professional and trained staff, provide support, advice, and dispute resolution for all employment matters. The advanced technology infrastructure ensures a secure, user-friendly experience that is accessible from anywhere at any time. Through Tasheel, the government of the UAE successfully demonstrates a commitment to efficient, transparent and easy-to-use public services.
For anyone dealing with labour-related processes in the UAE, embracing Tasheel is a wise move towards increased productivity and peace of mind.
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